We learn your standards
We sit down with your operations lead and document the way you want service delivered — greeting, pacing, escalation, the details that make the experience yours rather than generic.
Training & Development
We are much more than a staffing company.
MADA is built on 20+ years of post-secondary education experience alongside our years running operations in industry. We don't place people — we train them, then deploy them as a crew that already works together.
That is the difference between hiring an agency and hiring us, and it is the part your guests actually notice.
20+ years
Post-secondary education and instruction experience
15+ years
Running operations in industry across BC
Every worker
Completes core training before a first deployment
Per client
Customized training built to your standards
Why this matters to you
Training is not a line item we added. It is the product. Here is what it buys the client.
Your supervisors stop training temps
Orientation, service standards and role training happen before workers reach you — on our time and our cost, not yours. You stop paying a supervisor to run onboarding every time you bring in extra staff.
Job-ready workers, not warm bodies
Every worker is trained to a service standard before a first deployment. Guests get the experience you designed, from the first shift — not from the third one, once people have figured it out.
Crews that already work together
We deploy people who know each other and have trained together. Handoffs, pacing and communication on the floor come from practice, not from luck — so operations run smoothly under pressure.
The difference
Both companies will send you the headcount you asked for. Only one of them sends a team.
A typical staffing agency
- Sends whoever is available that day
- Workers have never met each other
- No training — placement only
- Your supervisor runs the orientation
- Guest experience is a coin flip
- Every event starts over from zero
MADA
- Deploys a crew we selected and trained
- Workers have trained and worked together
- Training before deployment, every time
- Orientation is done before they arrive
- Guest experience is the thing we train for
- The crew gets stronger every event
Sending eleven players onto a soccer field who have never met, never practised and never played together is not a team. It's eleven people. We send a team.Mark Bembenek, MADA
How we train
The same process runs before every worker reaches a client site, whether it is a banquet for eighty or a stadium for a weekend.
STEP 1
Recruit & screen
Right to work verified, references checked, and the attitude and reliability we can actually build on. We select for people worth developing.
STEP 2
Core training
Service standards, guest interaction, professionalism and workplace safety — delivered by instructors with two decades of post-secondary teaching behind them.
STEP 3
Client-specific training
We build a program around your standards, your venue and your brand, and run it before the first shift so the crew arrives already knowing your operation.
STEP 4
Deploy as a crew, then debrief
We deploy people who have trained together, then review what happened after the event and feed it back into the next round of training.
What the training covers
Open a track to see what a worker completes before we put them in front of your guests.
CORE
Service standards & professionalism
Guest interaction, communication, appearance and dress,
punctuality, working under pressure
The baseline every MADA worker completes regardless of role. How to read a room, how to speak to a guest, how to hand a problem to a supervisor, and what professional presentation looks like on a floor.
ROLE
Role-specific training
Server, bartender, host, customer service and ticket sales,
registration, kitchen, logistics
Each role gets its own training track — table service and tray technique for servers, guest recovery and queue management for hosts, ticketing systems and escalation paths for customer service and box office staff, station discipline for kitchen crews.
CERT
Certification
Serving It Right, FOODSAFE, security licensing, first
aid
Required certifications are confirmed before dispatch and tracked so they stay current. Where a worker needs one, we arrange it rather than screening them out.
SAFE
Safety & site orientation
WorkSafeBC orientation, hazard awareness, venue safety,
incident reporting
Young and new workers are the ones most likely to be injured on a first shift. Safety orientation happens before deployment, and venue-specific hazards are covered before the crew arrives on your site.
CLIENT
Customized client programs
Your service standards, your menu, your venue, your
brand
Built per client and delivered before the first shift. See custom training below for how these are scoped.
Custom training for your organization
For clients who book us regularly, we build a training program around how your operation actually runs — so our crew performs like your crew.
We build the program
Your standards become training material: your venue layout, your menu, your systems, your brand. Written and delivered by instructors, not improvised in a pre-shift huddle.
We train before the first shift
The crew completes it before they set foot on your floor, and the same trained crew comes back for your next event. Your program compounds instead of resetting.
Talk to us about training
Tell us how your operation runs and what you need your staff to deliver. We respond the same business day.
- Urgent call-outs
- +1 (604) 710-3430
- madaservicesinc@gmail.com
- Hours
- 9:00 AM to 5:00 PM